# FAQ
# Voucher cannot be redeemed
There are many possible reasons why a voucher cannot be redeemed. The most common reason is incompatibilities between third-party plugins.
Here are a few tips:
- Deactivate all other plugins in a staging shop.
- Check for errors in the EasyCoupon Log module.
- Check the Shopware log file
If there is no information in the log files, click here.
# Where can I create vouchers
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You can create vouchers under Marketing > Vouchers.
# Where can I create purchasable vouchers?
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You can create purchasable vouchers under Marketing > Purchasable vouchers.
# What's the difference between general vouchers and individual vouchers?
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# General vouchers
General vouchers are customer-dependent and can be redeemed by every customer. The whole voucher value is available for every customer.
# Individual vouchers
Individual vouchers are voucher-dependent and can be redeemed only once. The whole voucher value is available only once.
# Example
The redemption of vouchers in the table below must be viewed in chronological order.
| Customer | Redemption value | General voucher (USD 20,00) | Individual voucher (USD 30,00) |
|---|---|---|---|
| A | USD 10,00 | ✔️ | ✔️ |
| B | USD 20,00 | ✔️ | ✔️ |
| C | USD 15,00 | ✔️ | ❌ |
| A | USD 10,00 | ✔️ | ❌ |
| B | USD 5,00 | ❌ | ❌ |
| C | USD 5,00 | ✔️ | ❌ |
# Can I export / import vouchers?
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From version 3.2.0 a new export/import profile is available. You can use this profile to import and export the vouchers. When importing, you must ensure that the file is in the correct format. As an example, just export a coupon and stick to it.
You can find more information here.
# Why are the conditions of the vouchers not exported?
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The conditions are only exported from Shopware version 6.4.0.0. For a correct export, the conditions must first be edited and brought into the correct format. The option to edit the export file is only available from Shopware 6.4.0.0.
# How do I create a link with the code for the customers?
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The link should be structured as follows:
Your-shop.url/EasyCoupon/add/your-voucher-code
# Orders with a shopping cart value of zero
Antwort anzeigen
The redemption of vouchers may result in the customer's shopping basket having a value of 0 EUR. This can lead to problems with payment providers. The free plugin OrderAmountHandler checks the order value including shipping costs and changes the payment method selected by your customer in the background if the value of the order is zero. After the order is completed, the plugin resets the customer's selected payment method.
# How can I import the vouchers and assign them directly to a customer?
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From plugin version 4.5.3 it is possible to assign a voucher directly to a customer when importing. To do this, the customer number must be specified in the "virtual_import" column in Json format. A possible entry can look like this:
{"customerNumber": "10060"}
# Error message during update
In a few cases, an error message appears during the update of the plug-in:
WARNING
NetInventors\NetiNextEasyCoupon\Service\PluginConfig::__construct(): Argument #1 ($pluginConfigFactory) must be of type NetInventors\NetiNextEasyCoupon\Service\PluginConfigFactory, Shopware\Core\System\SystemConfig\SystemConfigService given, called in XYZ/var/cache/dev_hb843ff26c1620bd5654852f86d864c76/Container1D1Nixs/Shopware_Production_KernelDevDebugContainer.php on line 25598
Show answer
To update the plugin, the Shopware cache must be cleared. You have the following options
- Administration
Administration > System > Cache & Indizies: Caches leeren - via Console:
bin/console cache:clear
# Delete vouchers
View answer
If vouchers are deleted via the administration, the vouchers are still in the database so that no vouchers with an identical code can be generated and in order to receive the transactions.
With the console command:
neti:easy_coupon:delete:coupons
deleted vouchers including transactions are completely deleted.